Aug 03, 2016 If you have checked the email address and you are certain you typed it correctly, but you still get an SMTP 550 Error, then perhaps you got the wrong email address from the recipient. It could also be that they have changed the domain name or any other part of the address. If the steps above fail to delist your email domain, contact HostPapa Support for immediate assistance. In your support ticket, please include your email address, the email address you were mailing, the subject line of the rejected email, and the date and time it bounced.
We use O365, Outlook 2016 with Windows 10 Pro machines.We are unable to send to a particular client of ours. We get the following error message from Mail Delivery System:This is the mail system at host emg-co-2-3.serverpod.net.I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem report.
You can delete your own text from the attached returned message.The mail system:hostd157297a.ess.barracudanetworks.com64.235.150.252 said: 550 permanentfailure for one or more recipients ( MAIL ADDRESSWE ARE TRYING TO SEND TO:blocked)(in reply to end of DATA command)Anyone have any idea why?Thank you. Hello Lisa,Thanks for your post in the forum.Based on the bounced message your received, it is generated by the receipt’s mail system and the reason is that the receipt’s mail system blocked your emails.
Given the situation, please contact the receipt’s mail provider for further investigating.Thanks for your understanding.Regards,Rick - If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
Did you send an email and have it returned with a 550 error? This means that something in the email contents or the way the email is being sent triggered our spam filter. The returned or bounced message will look similar to this:As frustrating as this can be, it protects your mail server from being blacklisted as a whole by recipient servers. This message can be avoided by adjusting your settings or removing terms that can be seen as spam related. Just like you, our goal is successful email delivery for all users.
So, follow along and we’ll go over the ways to correct this issue and avoid getting the “ 550 This message was classified as SPAM and may not be delivered” message. Common solutions to the error.
Solution #3 – Contact Live Support directlyIf you have worked with the other solutions above and are still having issues with your emails getting classified as spam, you will want to. Simply forward the failed email complete with the bounceback headers to and they will be able to test the email against the filter and find which rules were violated. You can also as a verified ticket via AMP. Why am I getting this error?To help in the global battle of ever-increasing spam, we have implemented spam detection procedures on all emails prior to leaving our servers. Each email is evaluated and rated according to spam rules to determine how likely they are to be actual spam.
Those that fail the test are returned to the original sender with the error message 550 This message was classified as SPAM and may not be delivered (please see the email below). If you are receiving a bounceback with this error, then the email you sent has not passed the outbound filter. Why are you doing this on outbound emails?Although email servers review all incoming email and evaluate it against their own filters, we have begun screening outbound emails to help preserve the reputation of our server’s IP addresses. Once a mail IP gets enough spam complaints against it, it will be reported to a company that maintains a blacklist.
Any email server that subscribes to that particular service will then block all incoming email from that IP address. After too many times on a blacklist, any email sent from our servers has the chance of automatically being delivered to spam folders, regardless of the IP address of the server. Also, since many of our customers are on shared servers, we feel it is not fair for your emails to be blocked due to the spamming activities of other customers. Outbound spam evaluation is a proactive measure to prevent blacklisting and keep your email server up and running. This email address:Is a Company in Taiwan I do legitimate business with. This is NOT Spam.
I do business with her and she provides a valuable service to me. I replied from my gmail account. Maybe your Spam filters are NOT working properly.
Heck, your company has accused me of spamming. I hate Spam as much as anyone but I am a legit business that sends out mass mailing to my 3000 double opt-in subscribers.And you have threatened me in the past. Please get a handle on your service or you are going to run off business.Monte Allums.
HiI’m sorry to see that your email was rejected when you tried to forward it to the authorities. It is not standard practice to forward Spam.
Doing that can cause other servers (not just ours) to identify your email as Spam and can cause further disruption of sending abilities if they report this kind of activity from your domain to blacklisting companies.We recommend taking a screen capture of the email to provide as an attachment. Otherwise, you can save the email as a text document and include that as an attachment in your email.I hope this helps! My apologies, it’s difficult to understand the exact issue you are experiencing. I’m sorry to see you are frustrated with email services and phishing.
Unfortunately, it is difficult to diagnose the issue based on the error you provided. I recommend reviewing the Exim/mail server logs to determine more details.
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If you are a customer of InMotion Hosting, please reach out to our, as they have the access and ability to handle your verified request for assistance in reviewing the email logs. I hope this helps.Sincerely,Carlos D. I have to agree with others that the spam blocking with InMotion is ridiculous. Over a few months now I have had problems but continued thinking InMotion would fix this problem. I have to conclude though this problem is not being solved.
I will now contact Live Support to try to fix this once and for all for myself. However, you should know that for business communications I have had to resort too many times to using a backup email address. I then have to add apologies and explanations to clients for late replies and different addresses. In addition it makes it very difficult to keep track of email correspondence. Finally it makes me look unprofessional and incompetent. To say I am frustrated is an understatement.Generally I am very happy with InMotion. If however I can’t solve this problem then I’ll not renew my subscription.
The problem isn’t with me nor my emails. The problem is with InMotion and their spam filter. The email I just sent to MX Guarddog to report spam was blocked because it might be outgoing spam. InMotionHosting spam blocking is ridiculous.
You no longer provide decent spam filtering through our hosting plan (Spam Assassin is a joke, so don’t mention that as a solution. At least not until they update their decade old interface), so I had to go somewhere else for spam protection.
To report suspected spam that is still going through, I need to email them. But you are blocking those outgoing emails!!!!! I definitely understand your frustration, as spam causes us many headaches as well. Unfortunately, in a shared server environment this measure is necessary to avoid the servers getting blacklisted.
A blacklisted server can result in emails getting rejected/bounced back from the recipients.Since this is seems to be a false positive, I recommend “ Solution #3” above. This will allow them to test within your specific account, and work toward a solution for you.We have already, and will begin implementing this powerful spam fighting tool fleet wide very soon.Thank you,John-Paul. The issue everyone is having is an inmotion problem not an outlook problem (see below) Inmotion can fix it if you contact support. They have a fix, it did take me over an hour to get through and resolve.
I have run into an issue everytime they make serve changes. Getting oldI use outlook 2010. I have had to uninstall my email accounts 3 times and reinstall them, This time when I replied to an email and attached and excel spread sheet. I got this back on 1/11/2017 10:03 AM550 information, please see. Hello Luke,Sorry for the problem with the emails being blocked. In order to have that address whitelisted on the server, you would need to to our live tech support team.
You would need to include a sample of the content being blocked and explain what’s happening. The content would be reviewed to make sure that there is no spam being sent, and then they would be able to add the address to a whitelist that would allow him to bypass the outgoing spam filter.
If he’s sending email IN from a different host, then you should be able to whitelist him in the SpamAssassin configuration in cPanel. If his address is on a blacklist, then there’s nothing we can do until his address is removed from the blacklist.I hope this helps to answer your questions, please let us know if you require any further assistance.Regards,Arnel C. I’d like to add my vote that the implementation of IMH’s Spam filters are obscene. For example, we develop content related to personal finance such as loans, refinancing, and etc.I’ve re-written an email 10 times trying to get it to go through without any luck. Sending from an address that isn’t from a certain domain (which we have hosted here) isn’t an option.If IMH insists on having such stringent SPAM filters in place, flagged by keywords, there really needs to be some fine-tuning put in place or else we will, unfortunately, be forced to move hosting providers.I get that payday loans, refinancing, and etc are trigger words, but does IMH not take into account frequency?If 1000 emails in a row have trigger words, then obviously something is up. If 1 out of 50 has trigger words, don’t you think it most-likely is of natural and benign origin?If you’re going to inconvenience every single customer, you should do so very carefully—or you may find you have much fewer customers to level complaints towards you.Seriously, Make a change.
Hello Sally,This is a common issue with many spam prevention services. If you are trying to forward an email that has been identified as spam to a spam prevention service, but the spam filter recognizes it as spam and prevents it. The easiest thing to do is save the email as a text message and then compress it as a ZIP file and send it. You can do this from within the cPanel File Manager. Save the email to your desktop.
Go into cPanel File Manager and then upload the file into your account. Find the email and then use the COMPRESS option in the file manager so that your email text won’t be filtered by the spam filter. Attach the compressed file to your email and should be good to go. If you still need help, then please let us know.If you are continually getting lots of spam try speaking or contacting with our live technical support team.
They may be able to review your account and help reduce the problem for you.If you have any further questions or comments, please let us know.Regards,Arnel C. This problem seems to be far more serious than anyone at inmotion is prepared to admit.
I’m trying to respond to some pretty straight forward personal email and am hitting the overzealous filtering. I understand that tackling spam is a serious issue, but this is out of hand. Just looking at all these responses, I can’t see hopw anyone can possibly argue otherwise.I’m using firefox as my email client.
The email address and domain are the ones listed to post this comment. I’m trying to email someone with a gamil accountthis is so tedious.What steps can I take to move past this and get on with my life? Hello Grant,Apologies for the problems with sending emails. The quickest way to get this resolved is to simply contact our that is available 24/7 via email/phone/chat. They can whitelist you so that you’re not being hit by the outgoing spam filter. Spam emails make up the majority of email traffic on the internet and cause many problems with email servers. We do understand that the email filtering can result in false positives and we apologize for this inconvenience.
The issue we’re trying to prevent is the blacklisting of mail servers caused by outgoing email classified as spam.If you have any further questions or comments, please let us know.Regards,Arnel C. This is just baloney or worse. Fairly long time user of Inmotion and this problem has just recently croppe up.
In the latest example, I received an email from a friend, went to respond by adding a couple of comments and it got spammed out. If the same spam filtering was working on incoming mail, I should have never received the first message.
It seems to me that the outgoing spam filtering is worse than the inbound. First time I have really looked at this issue as it has appeared before to the point that I hardly ever use my inmotion email servers.
In this email case, I switch to Google and I am able to send the message. Not a Happy Camper. Hello Steve,We appreciate your efforts to help stop spam email. However, the problem with forwarding emails is that they trigger the filters for outbound email. You can avoid this by simply saving the email as text and then attaching the file to the email (as per Amazon’s instructions).Also, you should not be using the SPOOFING address with Amazon for SPAM emails.
Amazon provided that address as a way to notify them about spoofing or phishing. You can see their instructions on using this address by going to this. I’m not sure if Amazon has an address for reporting spam, but you can also use free of charge to report spam email.If you have any further questions or comments, please let us know.Regards,Arnel C. Hello Mark H.,I’m sorry to hear that you’re having problems with network outages and the spam issues. All emails leaving the server must pass an outbound spam filter in order to be sent. If your email is getting bounced, there is likely something in it that is causing the spam score to go above the threshold and be flagged as spam.
Please check our Support Center article for tips as to why and what you can do to lower the score.If you have checked that out and are still getting bounced, please forward a copy of the email so we may investigate further as to why you are not getting through. After manual review of the email content, if it is determined it is not spam, we may be able to whitelist your domain so that this filter is bypassed in the future.If you are having problems with outages, then please provide more information and we can investigate. You can also contact our live technical support team for immediate assistance.If you have any further questions or comments, please let us know.Regards,Arnel C. How this is possible? I tried to send an email to important client.
We already corresponded using the same email back in December but now I can’t cuz of 550 spam error. The content of the email is business proposal and the background of the client is government entity and I’m not going to disclouse senstive multi million dollar business deal to you guys so I can pass your spam filter. I didn’t sign for this and if you guys don’t fix your own problems then I need full refund and be happy to find more business friendly host that respect privacy of thier own customers.
Also I’m tired to go to live support for so many issues before. I spend almost more than an hour on each issue that I didn’t have with previous host. Hello Bas,The outbound filter addresses every email that goes out. It simply looks for specific dictionary words and their frequency.
We are aware that there can be false positives due to legitimate businesses using terminology that also can be classified as spam. That is how spam gets its target words, after all.However, to whitelist a domain, we would need to see an example of an email that is being flagged to review and see if it is a false positive. That is our policy and we certainly understand if you do not wish to do so. However, the domain will not be whitelisted.
Our policy is in place for the security of all our customers, so we cannot simply ‘look the other way’ for one at the expense of others.Kindest Regards,Scott M. I received this error:SMTP Error: 550 This message was classified as SPAM and may not be deliveredReally frustrated that I’m being told to edit my emails to my customers and employees because inmotion decided they’re spam. I’m a brand new business, and I pay for this service, my correspondance should not be dictated or blocked to customers and employees. I am hiring a manger as we speak and though I’ve corresponded with her through my webmail (I’m using roundcube currently) the email I just spent an hour writing is not sending.
I need to get her this info, and now you’re telling me I’m supposed to go through my email and edit? I’ve looked through the “common words that trigger spam filters” and I’m not seeing any that would cause this to happen. I also had this problem with a customer last week that I had to go out of my way to call because I couldn’t email her.I tried calling customer support (30 minute wait time) and have been waiting for a live chat for 20 minutes.
Is there a way to turn this feature off? I’m not well versed in how email works but this needs to not happen.By the by, I’ve received the same spam email from a specific address multiple times in the past 4 months.
How is that allowed through and my email blocked? Don’t tell me about trigger words, it’s a spam email I keep getting to solicit my business.
How is my correspondance blocked but theirs allowed to show up in my inbox? Very frustrated in your service.
Hello Caitlin,Our sincerest apologies for the frustration with the support issues and the problems that you’ve been having with sending out an email. The outgoing spam filters are put in place to stop email servers from continually being blacklisted due to outgoing spam. If you wish to have control over the filters being used, they can be controlled on VPS and Dedicated server accounts. You are welcome to send a request to our live technical support team via email explaining the issue. Please provide the email in question that’s being blocked so that they can see if they can prevent a possible false positive with that specific email.Our apologies again for the frustration dealing with the outgoing spam issue.
Please provide a little more information to our live technical support team and they can help figure out what’s happening with your outgoing email.If you have any further questions, please let us know.Kindest regards,Arnel C. Hello,I have the same problem. I set up a contact form (using CForm Builder plugin on WordPress) on my webpage through which users can send me (admin) a message. If I use a yahoo or gmail address for the admin, those messages are getting blocked due to this issue. However, if I use the email address that I got from hosting my site (for example, ), those emails are making it to the inbox. Any idea why this is happening?
Is it because of authentication issue within the email client? In this case, the email client is not a conventional client like Outlook, but the contact form.Thanks. Hello Michael,Sorry for the problems with spam. Basically, the filters for outbound email can’t really be bypassed – they’re there to help reduce spam and stop servers from being blacklisted.
However, you can take your email messages export them into a text file, then compress them with a tool like Zip and then forward those to enom.com. Explain that the outbound filter prevents messages designated as spam from going out without taking steps like this. I hope this helps to answer your question, please let us know if you require any further assistance.Regards,Arnel C. I understand your attempt to prevent being blacklisted, but your spam filter over-filtering seems to be more common than you’re admitting by the amount of comments here! I’m searching for an answer because my e-mail to my top client, the honorable Girl Scouts, will not go through.
This is not acceptable, and I’m with Murray and the others in considering leaving for a new web host if I have to doctor up e-mail threads to get them to go through. I can’t do business this way. And, now we can’t forward spam to the FTC? Who is that protecting? BTW, your solution to host on a more expensive, non-shared server makes your spam filter sound simply like an up-sell ploy. I’m having a problem with an email I’m forwarding (which is not SPAM) being blocked by inmotion with:“””An error occurred while sending mail.
The mail server responded: This message was classified as SPAM and may not be delivered. For more information, please see. Please check the message and try again.”””I’ve edited the email to eliminate all phrases which might possibly trigger the spam filter but it is STILL being blocked. This is very frustrating and makes me wonder whether Inmotion was the right choice of provider for myself and the friends who switched based on my recommending Inmotion.J L. Obviously there is an issue with your spam filters if this many people are complaining.
I use your service so that I don’t have to give out my personal email but it’s rediculous that I need to change my email to fit your spam filters when I’m using it for legitimate reasons.I don’t have time to address it personally at this moment (I wanted to just shoot off a necessary email real quick), but please look at my account.It’s frustrating to have to work around this when you’re just trying to do business.I’m trying to send out email to people who have signed up on my website to receive emails. Please work on this. Are you people completely. crazy!?!?!?!??!Have you ever heard of a thing called a law-suit???I read this on one of your pages: “ we feel it is not fair for your emails to be blocked due to the spamming activities of other customers. Outbound spam evaluation is a proactive measure to prevent blacklisting and keep your email server up and running.”Umm, so why are you blocking our outbound emails to our friends???Pre-emptive strike mentality???Your customers don’t pay you to block their emails!!Also, I AM VERY, VERY ANGRY THAT YOUR STUPID SOFTWARE IS EFFECTIVELY ACCUSING ME OF SPAMMING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Your captchas are v annoying too!!!!!!!!!!!!!!!!!!!! Hello,Apologies that you are very angry at the software for accusing you of spamming.
If you can provide details on the email involved and the bounce-back that has “accused” you of spamming, we can check to see what’s happening. Spam can be the result of many different things – it could be malware on your site or even the result of a mass email that was not simply formatted a particular way. Please see.There have been stricter rules placed on outgoing email in order to reduce servers from being black-listed as spam servers. If your emails have been mistakenly identified as spam, then please provide us information on the emails and your account in question and we can investigate the issue detail.You’re also welcome to via phone/chat/email – they are available 24 hours a day / 7 days a week.Please provide us a little more information and we can identify what’s happening with your emails.Regards,Arnel C. This page is suggested in the error message. I do not use Outlook, and could not send you the “offending email” because I each time I attempted to do so (seven times, each time changing the subject line, or trying to tweak my content without changing the content of the one that originally bounced), I continue to receive the same error message:“””An error occurred while sending mail.
The mail server responded: This message was classified as SPAM and may not be delivered. For more information, please see. Please check the message and try again.”””I would like a little assistance, please.
I have been a customer of yours for several years. This is the email I sent from my Sony Android phone and your system blocked it. I pay for your service for my business and I cannot use the term “price” in my emails??? It is not okay as it is. Will move next year if no change and I get error messages when emailing. I never ever sent out any spam or never conducted any DM email campaign and I get blocked when I reply to an incoming email?
Check your filtering system, it is far not smart as it is.“ From: Steve Istvan Novak @ xxxxxx mailto:[email protected]: Tuesday, October 14, 2014 12:17 PMTo: LilySubject: Re4: RE: Syringe–DentalTell me the price and we will see!—Sent from myMail app for Android”. Hello Murray,I am sorry if you are having problems with your email making it through the outbound spam filter. It is very rare that customers have this problem if they are not sending out anything that can be classified as spam.
Sometimes customers have a business that deals legitimately in products that others create a lot of spam about, or if they overemphasize money or other spam-related content.This is in place so that the entirety of the server mailing IP does not get flagged as spam and then everyone’s messages bounced back due to no fault of their own.If you wish to get past the filter, you will want to check the content. You can even have our team check to see what specifically is being flagged so you can avoid that. If you belong to one of those groups that are being flagged constantly for legitimate reasons you can request to be whitelisted.Kindest Regards,Scott M.
InMotion Hosting is a leading web hosting company serving customers around the world. We provide reliable, high-performance hosting environments that are affordable and easy to use, but the hallmark of InMotion is excellence in customer service.
Our aim is to delight every customer with friendly service that is readily available, expert and effective.InMotion is a trusted partner for businesses both large and small, with over 10 years in the hosting business and over 100,000 satisfied customers hosting their websites on our servers. We care about our community and the environment, with green data centers and ongoing sustainability programs.
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